PRIVACY POLICY.

1. Who We Are

Visual Nerds Studio is a trading name of LVM Films Limited, a company registered in England and Wales (Company No. 12476789). We are an AI-powered Director-led film studio operating from the United Kingdom. Our primary website is visualnerds.com. All enquiries and privacy-related requests should be directed to office@visualnerds.com.

This Privacy Policy governs how LVM Films Limited (trading as Visual Nerds Studio) collects and processes personal data. By accessing this website or communicating with us, you accept these terms in full. If you do not accept them, you must not use this website.

2. Information We Collect

We operate a minimal data collection approach. We collect only what is necessary and do not operate databases of user accounts, marketing lists, or tracking profiles. Specifically:

• Email correspondence — any email you send to office@visualnerds.com, including its contents, metadata, and any attachments, is received and stored by us. This includes project briefs, creative references, personal contact details, and any other information you choose to include. You are solely responsible for the accuracy and legality of any information you share with us via email.
• Project materials — any files, images, documents, scripts, reference videos, or other materials submitted as part of a project brief are stored for the duration of the project and for a reasonable period thereafter for legal and business purposes.
• Anonymised analytics — we may collect anonymised, non-personally-identifiable data about how visitors use this website, including pages visited, time spent on pages, device type, browser version, and geographic region (at country or broad regional level only). This data cannot be used to identify you as an individual and is used solely to understand how our website is used and to improve it.
• Technical data — our hosting infrastructure may automatically log certain technical data including IP addresses, HTTP request data, and error logs. This data is retained for security and diagnostic purposes and is not used to build personal profiles of visitors.

We do not: operate server-side contact forms or account registration systems; build marketing lists or send unsolicited commercial communications; use behavioural advertising or cross-site tracking; collect biometric data, financial data, or health data; or knowingly collect personal data from children (see Section 19).

We will never contact you without you having initiated communication first, unless we are required to do so by law or for the purpose of fulfilling a contracted project.

3. How We Use Your Information

Information you share with us is used only for the following purposes. We do not process your personal data in any way that is incompatible with these purposes.

• To respond to your enquiry, request, or project brief in a timely and relevant manner
• To assess your suitability as a client and the lawfulness of your proposed project
• To administer, manage, and fulfil any contracted creative production services
• To issue invoices, manage payments, and enforce payment obligations
• To comply with legal, regulatory, and statutory obligations imposed on us
• To protect our legal rights, enforce these Terms, and pursue or defend legal claims
• To report illegal activity or respond to lawful requests from law enforcement or regulatory bodies
• To maintain internal records necessary for legitimate business operations and audit purposes
• To improve our services and internal processes (using anonymised data only)

We will never sell, licence, rent, broker, or share your personal information with any third party for commercial, marketing, advertising, or profiling purposes — under any circumstances.

We reserve the right to disclose your personal information where required by law, court order, regulatory authority, or where we have a reasonable belief that disclosure is necessary to prevent or detect criminal activity, protect a child's safety, or protect the vital interests of any person.

We may share information with professional advisers (solicitors, accountants, insurers) where strictly necessary for the conduct of our legitimate business and where appropriate confidentiality obligations apply to those advisers.

4. Unsolicited Ideas & Project Briefs

We receive a significant volume of creative pitches, concepts, and ideas. Unless a formal confidentiality agreement is in place, any idea, concept, brief, or creative material you send to us is treated as non-confidential and non-proprietary.

We are under no obligation to treat such submissions as confidential, to credit their origin, or to compensate the sender in any way. This applies to all unsolicited submissions, regardless of how they are labelled.

Treating a submission as non-confidential does not transfer any copyright in the submitted materials. Copyright in any creative expression you send to us remains with you or the relevant rights holder. This clause relates solely to our non-confidentiality obligations regarding the ideas and information contained in unsolicited submissions, not to ownership of any intellectual property rights in the submitted work.

If you require confidentiality before sharing a brief, request a Non-Disclosure Agreement before sending any materials. We are happy to accommodate reasonable NDA requests from serious enquiries.

5. Intellectual Property

All content on this website — including but not limited to text, graphics, design, code, animations, and branding — is the intellectual property of VisualNerds and is protected under applicable copyright and intellectual property law.

You may not reproduce, copy, distribute, republish, or otherwise exploit any content from this website without our prior written consent. Limited quotation for editorial or review purposes is permitted provided VisualNerds is clearly attributed and the meaning is not misrepresented.

The VisualNerds name, logo, and brand identifiers are proprietary. Unauthorised use of our branding is strictly prohibited.

6. Third-Party Services & Links

This website uses the following third-party services over which we have no control:

• Google Fonts — fonts are loaded from Google's servers. Google may process your IP address in connection with this service. We are not responsible for Google's data practices.
• YouTube (Google LLC) — links on this site direct to YouTube. Visiting YouTube is governed entirely by Google's own terms and privacy policy. We have no control over and accept no responsibility for YouTube's data collection or content.

This website may contain links to external websites. We are not responsible for the content, privacy practices, or accuracy of any external site. The inclusion of a link does not constitute endorsement.

7. Cookies

This website does not set first-party cookies. Third-party services we use (including Google Fonts) may set their own cookies independently. We have no control over these cookies. You may disable or manage cookies through your browser settings; doing so may affect your experience of this or other websites.

8. Data Retention

We retain personal data for no longer than is necessary for the purposes for which it was collected, subject to the following retention principles:

• Email and client correspondence — retained for a minimum of 7 years following the close of any engagement for accounting, legal, and dispute resolution purposes, in line with the Limitation Act 1980 and HMRC requirements.
• Project files and deliverables — retained for a minimum of 3 years following project completion, and may be retained indefinitely for portfolio and archival purposes where no confidentiality restriction applies.
• Unanswered enquiries — where an enquiry does not result in a contracted project, related correspondence is retained for up to 2 years and then reviewed for deletion.
• Law enforcement and safeguarding data — where data is retained in connection with an actual or potential law enforcement investigation, safeguarding concern, or legal proceeding, it will be retained for as long as is necessary for those purposes, regardless of any deletion request.
• Anonymised analytics — aggregated and anonymised website analytics data may be retained indefinitely as it does not constitute personal data.

We are not obliged to delete records that: form part of a completed or ongoing business transaction; are subject to a legal retention obligation; are retained for the prevention or detection of crime; or are necessary for the establishment, exercise, or defence of legal claims.

To request deletion of personal data we hold about you (subject to the above retention obligations), contact office@visualnerds.com. We will respond within 30 business days and will explain which data we are able to delete and which we are obliged to retain.

9. Your Rights (UK GDPR)

As a UK-based business we are subject to UK GDPR. Where applicable, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data (subject to our retention obligations above)
• Object to or restrict our processing
• Lodge a complaint with the Information Commissioner's Office at ico.org.uk

These rights are not absolute and may be limited where they conflict with our legitimate business interests or legal obligations. Submit all rights requests to office@visualnerds.com.

10. Disclaimer & Limitation of Liability

This website and its contents are provided "as is" without any warranty, express or implied. We make no representations as to the accuracy, completeness, or fitness for purpose of any information on this site.

To the fullest extent permitted by law, VisualNerds shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from:

• Your use of or inability to access this website
• Any errors, omissions, or inaccuracies in the content
• Any actions taken in reliance on content published here
• Unauthorised access to or alteration of your communications
• Any third-party content or services linked from this site

We reserve the right to modify, suspend, or discontinue any part of this website at any time without notice and without liability.

11. Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, loss, destruction, or disclosure. However, no method of electronic transmission or storage is completely secure.

Our security measures include:

• Access controls limiting who within our organisation can access personal information
• Use of industry-standard encrypted email and file storage where possible
• Periodic review of security practices and third-party service providers
• Device and account security policies for all personnel with access to client information

Email security. Email is not an inherently secure medium. We cannot guarantee the security of information transmitted to us by email, and you transmit information via email at your own risk. If your project brief contains commercially sensitive, confidential, or personal information of a particularly sensitive nature, please contact us first to arrange a more secure method of transmission.

Data breach response. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office (ICO) within 72 hours of becoming aware of the breach, as required under UK GDPR. Where the breach is likely to result in a high risk to individuals, we will also notify those affected directly without undue delay.

Third-party security. Where we use third-party services to store or process data (including email hosting, analytics, and cloud storage), we take reasonable steps to ensure those providers maintain appropriate security standards. However, we cannot be responsible for security failures on the part of third-party providers that are outside our control.

If you suspect that your personal information held by us has been compromised, or if you believe you have identified a security vulnerability in our systems, please contact us immediately at office@visualnerds.com.

12. Governing Law

This Privacy Policy and any dispute arising from your use of this website shall be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales in respect of any such dispute.

13. Changes to This Policy

We may update this policy at any time. The "Last updated" date at the top of this page will reflect the most recent revision. Your continued use of this website following any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

14. AI-Generated Content

VisualNerds uses artificial intelligence tools and models in the production of creative content. We make no representations, warranties, or guarantees — express or implied — regarding the accuracy, originality, fitness for purpose, or commercial viability of any AI-generated output. All deliverables are provided on an "as delivered" basis subject to the terms of any separate written agreement.

You acknowledge that AI-generated content is probabilistic in nature and may not always achieve a specific aesthetic or technical outcome. VisualNerds shall have no liability for any creative or commercial dissatisfaction arising from the inherent characteristics of AI-based production, unless expressly agreed otherwise in a signed project contract.

You are solely responsible for ensuring that any use you make of content we deliver — including but not limited to commercial exploitation, publication, or broadcast — complies with all applicable laws, including those relating to intellectual property, advertising standards, data protection, and platform terms of service.

15. Prohibited Uses

You may not use this website or communicate with us for any purpose that is unlawful, fraudulent, harmful, or in breach of any applicable law or regulation. Specifically, and without limitation, you must not:

• Scrape, crawl, mirror, or systematically extract content from this website by automated means without our prior written permission
• Use this website to transmit spam, malware, phishing material, or any other harmful content
• Attempt to gain unauthorised access to our systems, servers, or databases
• Use our name, branding, or identity to impersonate VisualNerds or to mislead third parties
• Submit false or misleading information in the course of enquiring about or commissioning services
• Reverse engineer, decompile, or attempt to extract our proprietary workflows, AI pipelines, or production methodologies

We reserve the right to refuse service to any person or entity, at our sole discretion, without obligation to provide a reason.

16. Indemnification

You agree to indemnify, defend, and hold harmless VisualNerds, its directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of this website; (b) any content or information you submit to us; (c) your breach of these terms; or (d) your violation of any applicable law or the rights of any third party.

17. No Agency or Partnership

Nothing in these terms or arising from your use of this website shall create, or be deemed to create, a partnership, joint venture, employment relationship, franchise, or agency between you and VisualNerds. You have no authority to bind VisualNerds in any way. Any agreement for services requires a separate written contract signed by an authorised representative of VisualNerds.

No statement, quotation, or communication exchanged by email or through this website constitutes a binding contract unless confirmed in a formal written agreement. We are under no obligation to accept any project or commission.

18. Severability, No Waiver & Entire Agreement

Severability. If any provision of these terms is found by a competent court to be invalid, unlawful, or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.

No Waiver. Our failure to enforce any right or provision of these terms on any occasion shall not constitute a waiver of that right or provision, nor shall it prevent us from enforcing it on a future occasion.

Entire Agreement. These terms, together with any written project contract, constitute the entire agreement between you and VisualNerds in respect of your use of this website and supersede all prior representations, understandings, or arrangements, whether oral or written.

Force Majeure. We shall not be liable for any failure or delay in performance arising from circumstances beyond our reasonable control, including but not limited to acts of God, government action, network or platform outages, AI model unavailability, industrial action, or other events outside our direct influence.

19. Children's Data, Minors & Age Prohibition

Our services are strictly prohibited for use by persons under the age of 18. This website and our services are directed exclusively at adults. Minors must not use this website, contact us, submit project briefs, or engage with our services in any capacity.

Data we hold relating to minors:

• We do not knowingly collect, store, or process personal data from children under 18 in connection with our services. We do not direct our marketing, content, or services at minors.
• If you are under 18, you must leave this website immediately. You must not send us personal information, project briefs, contact enquiries, or any communication. Any such communication will be disregarded and the data deleted as promptly as possible.
• If we discover or have reasonable grounds to believe that a person engaging with our services is under 18, we will immediately terminate that engagement, void any agreement as if it never existed, and delete any personal data we hold about that individual that is not required to be retained for legal, safeguarding, or law enforcement purposes.
• If you are a parent or legal guardian and believe that a child in your care has contacted us or provided us with personal data, notify us immediately at office@visualnerds.com. We will act promptly and cooperate fully with any requests from parents, guardians, or relevant safeguarding authorities.
• Any personal data relating to a minor that we hold inadvertently will be treated with the highest standard of protection, will not be shared with any third party other than safeguarding authorities as required, and will be deleted as soon as it is legally permissible to do so.

Data relating to minors in client projects: Where a lawfully approved and verified client project involves depiction of real minors (for example, family brand advertising with appropriate consents), all personal data — including imagery, likeness data, voice recordings, and identifying information — relating to those minors is handled with strict compliance with UK GDPR, the Data Protection Act 2018, the Children Act 1989, and applicable safeguarding requirements. Such data is used only for the specific contracted purpose, is not retained beyond what is strictly necessary, and is never shared with third parties except where required by law.

Legal basis: Our prohibition on minor access is grounded in the Online Safety Act 2023, the Children Act 1989, UK GDPR Article 8 (conditions for consent of a child), and applicable international standards for the protection of children's rights and data online.

20. Online Content & Published Material

VisualNerds publishes content on its website and YouTube channel. In the event that any content is published in error, prematurely, or contrary to our intentions:

• We reserve the right to remove, correct, or retract any published content at any time without notice and without liability.
• Accidental publication of any content — including but not limited to draft materials, sensitive information, or unintended disclosures — does not constitute a waiver of confidentiality or a voluntary disclosure for the purposes of any legal proceeding.
• No person may reproduce, archive, or distribute content that has been identified as published in error. If you become aware of accidentally published content on our platforms, we ask that you notify us at office@visualnerds.com and refrain from sharing or archiving that content.
• We will not be held liable for any harm arising from content that was published inadvertently and subsequently corrected or removed. Error publications are not admissions, representations, or contractual commitments.

21. Data Processing Records & Accountability

As a controller of personal data under UK GDPR, VisualNerds maintains appropriate records of processing activities. We process personal data on the following lawful bases:

• Contractual necessity — where processing is necessary to fulfil or manage a project agreement with you.
• Legitimate interests — where we have a legitimate business interest in processing your data that is not outweighed by your rights and interests, including security, fraud prevention, and protecting the legal position of VisualNerds.
• Legal obligation — where processing is required to comply with a law or regulatory requirement.
• Vital interests — where processing is necessary to protect the vital interests of any individual, including safeguarding requirements.

We do not process special category data (as defined under UK GDPR Article 9) as a routine part of our services. If any such data is contained in materials or briefs submitted to us, we will treat it with the highest standard of care and will not process it beyond what is strictly necessary.

22. Complaints About Our Data Practices

If you believe we have handled your personal data unlawfully or in breach of your rights, you have the following options:

• Contact us first: Email office@visualnerds.com with details of your concern. We will investigate and respond within 30 business days.
• Escalate to the ICO: If you are not satisfied with our response, you may lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
• Court proceedings: You retain the right to bring civil proceedings in the courts of England and Wales in respect of any alleged breach of your data protection rights.

We take all data protection complaints seriously. We will acknowledge formal complaints within 5 business days and provide a substantive response within 30 business days.

23. International Data Transfers

Where we use third-party services (including Google Fonts or analytics tools) that may transfer data outside the United Kingdom, we take reasonable steps to ensure that such transfers are lawful and that appropriate safeguards exist. Where any such transfer occurs, it will be governed by approved standard contractual clauses, adequacy decisions, or equivalent protections as required under UK GDPR.

24. AI-Assisted Documentation

This privacy policy, and other documentation published on this website, has been created in whole or in part with the assistance of artificial intelligence tools. While we endeavour to ensure that our policies are accurate and reflect our actual practices, AI-generated documentation may contain errors or imprecisions. This policy does not constitute legal advice and should not be relied upon as such. If you have specific data protection concerns or require legal guidance, we recommend consulting an independent legal professional. We review and update our policies periodically and correct any inaccuracies as they are identified.

25. Contact

All privacy requests, legal notices, and policy questions should be directed to office@visualnerds.com. By emailing us you confirm your acceptance of our Terms & Conditions. We aim to respond to all legitimate requests within 30 business days.